DataNucleus is Open Source software. It is provided by a focussed team of highly experienced
individuals to perform complex operations. Whilst it is Open Source and an amount of support can
be obtained from the community for supporting deployment of such a technology, companies often
wish to have something more specialised from people who know the product inside out.
DataNucleus can provide a level of support to meet your requirements, and rather than having
fixed off-the-shelf arrangements we prefer to tailor them to your needs. Below we outline some
typical options that could suit your needs. Please contact us to discuss details.
General Support
for the most common issues on API usage, defect reporting and bug
fixing. It's available for free and on availability on our online forums though
has absolutely no guarantee of availability. If you want to receive support when
it is needed, then consider the options below
Incident Support
for dedicated support for a single incident.
Bronze/Gold Support
for dedicate support covering multiple incidents over an extended
period.
[1] subsequent incidents charged at 275 euros each
[2] subsequent incidents charged at 250 euros each
It should be noted that DataNucleus support is offered by the likes of OpenLogic.
They
do not
have access to DataNucleus committers, nor extensive DataNucleus experience, and
that aside they charge a lot more for such support than what we do. You cannot get better value
and a higher level of DataNucleus experience than from us.
