DataNucleus Support

DataNucleus is Open Source software. It is provided by a focussed team of highly experienced individuals to perform complex operations. Whilst it is Open Source and an amount of support can be obtained from the community for supporting deployment of such a technology, companies often wish to have something more specialised from people who know the product inside out.

DataNucleus can provide a level of support to meet your requirements, and rather than having fixed off-the-shelf arrangements we prefer to tailor them to your needs. Below we outline some typical options that could suit your needs. Please contact us to discuss details.

  • General Support for the most common issues on API usage, defect reporting and bug fixing. It's available for free and on availability on our online forums though has absolutely no guarantee of availability. If you want to receive support when it is needed, then consider the options below
  • Incident Support for dedicated support for a single incident.
  • Bronze/Gold Support for dedicate support covering multiple incidents over an extended period.

These are detailed below. Contact Us for details.

Feature General
Support		 Incident
Support		 Bronze
Support		 Gold
Support
Software supported AccessPlatform AccessPlatform AccessPlatform AccessPlatform
Support via Public Forum
Support via Email
Support via Phone
Usage Support
Design Support
Priority Bug Fix
New Feature Support
Languages English English, Spanish English, Spanish English, Spanish
Support Days N/A Mon-Fri Mon-Fri Mon-Fri
Max Response Time No limit 3 days 2 days 2 days
Number of incidents N/A 1 4 8
Support validity N/A 1 month 6 months 1 year
Price (without tax) Free £300 £1050 [1] £2000 [2]
  • [1] subsequent incidents charged at £230 each
  • [2] subsequent incidents charged at £210 each

Note that all amounts are specified in GBP (symbolised by the £ symbol)


It should be noted that DataNucleus support is "offered" by the likes of OpenLogic. They do not have access to DataNucleus committers, nor any DataNucleus experience, and that aside they charge a lot more for such support than what we do. You cannot get better value and a higher level of DataNucleus experience than from us.