DataNucleus is Open Source software. It is provided by a focussed team of highly experienced individuals to perform complex operations. Whilst it is Open Source and an amount of support can be obtained from the community for supporting deployment of such a technology, companies often wish to have something more specialised from people who know the product inside out.

DataNucleus can provide a level of support to meet your requirements, and rather than having fixed off-the-shelf arrangements we prefer to tailor thenm to your needs. Below we outline some typical options that could suit your needs. Please contact us to discuss details.

• General Support for the most common issues on API usage, defect reporting and bug fixing. It's available for free and on availability on our online forums though with no guarantees of availability.
• Incident Support for dedicated support for a single incident.
• Bronze/Gold Support for dedicate support covering multiple incidents over an extended period.

These are detailed below.

Feature	General Support	Incident Support	Bronze Support	Gold Support
Software supported	AccessPlatform	AccessPlatform	AccessPlatform	AccessPlatform
Support via Public Forum
Support via Email
Support via Phone
Usage Support
Design Support
Priority Bug Fix
New Feature Support
Languages	English	English, Spanish	English, Spanish	English, Spanish
Support Days	N/A	Mon-Fri	Mon-Fri	Mon-Fri
Max Response Time	No limit	3 days	2 days	2 days
Number of incidents	N/A	1	4	8
Support validity	N/A	1 month	1 year	1 year
Price (without tax)	Free	350 euros	1200 euros [1]	2200 euros [2]

• [1] subsequent incidents charged at 275 euros each
• [2] subsequent incidents charged at 250 euros each