With any software, there are times when you need assistance to make full use of it. Here at DataNucleus we want you to make the best of the software that we provide. For that reason we provide both commercial and free support facilities. DataNucleus provides its own Forum providing a place for you to discuss issues you are having. We dont guarantee to provide answers on this forum. It is simply a place where you could get some level of support when people have time. This may not be adequate for some people hence why we provide the commercial version below.
DataNucleus is open source software, also providing good documentation and (public) test cases. As a result your team could, in principle, train themselves up on the software using the documentation and tests as basis, then when they come across problems look through the code and debug problems and/or develop new features. Often though you dont have the time to devote to such activities so would prefer to out source this aspect of your project. The developers of DataNucleus are flexible to finding a support solution that meets your needs. You cannot get better value and a higher level of DataNucleus experience than from us. Our various commercial services are defined below complete with pricing (note that all prices are in UK pounds (GBP) symbolised by the £ symbol)
DataNucleus developers can provide remote consulting using Email/IRC/IM/Skype to provide you with the response when you need it to tackle the issues impacting on your project. This type of support is where questions come up during your deployment of DataNucleus and you need to ask questions for particular situations. You can pay by the hour as and when you need it, when a developer is available.
Cost : 5 hours = £250, 10 hours = £440, 20 hours = £800. Purchase of larger number of hours also available. Contact Us for details
DataNucleus developers can provide a level of longer term support to meet your requirements, and rather than having fixed off-the-shelf arrangements we prefer to tailor them to your needs. Below we outline some typical options that could suit your needs. We cannot guarantee the availability of incident support for all problems because some problems are simply too complicated to resolve easily; the majority of problems quickly point to where the problem is, and what can be done about them, whereas things like some large query syntax is simply not resolvable into a single SQL query so we may not be able to provide what you need in that case. Contact Us for details.
|Support via Public Forum|
|Support via Email|
|Support via Phone|
|Priority Bug Fix|
|New Feature Support|
|Languages||English||English, Spanish||English, Spanish||English, Spanish|
|Max Response Time||No limit||3 days||2 days||2 days|
|Number of incidents||N/A||1||4||8|
|Support validity||N/A||1 month||6 months||1 year|
|Price (without tax)||Free||£300||£1050 ||£2000 |
Note that all amounts are specified in GBP (symbolised by the £ symbol)